SUPPORT
Contact us
Privacy and data requests support@pickleballapp.app
Typical response time: within one business day.
In the app, open Profile → Help & Support to start a support ticket. Tickets are threaded, so you can follow the conversation without leaving the app.
Account and sign-in
- Forgot your password?Use “Forgot password” on the sign-in screen. The reset link is valid for one hour.
- Signed up with Apple or Google? Use the same button you signed up with — an email-and-password login will not find the account.
- Wrong email on the account? Change it in Account Settings, or email us from the old address if you no longer have access.
- Deleting your account? See Delete Your Account.
Tournaments and registrations
- Registration questions — division placement, partner changes, waitlists — go to the tournament director first. Their contact details are on the tournament page.
- Refunds follow the refund policy published on each tournament page. Directors approve them; we process them.
- A hold expired before you paid? The spot returns to the waitlist automatically. Re-register if a spot is still open.
- Results or bracket look wrong? Ask the director to correct them — they control the bracket, and ratings recompute from the corrected result.
Payments
Charges appear on your statement from the organizer, facility, or coach you paid, via Stripe. If a charge looks wrong, email support@pickleballapp.app with the date and amount before opening a bank dispute — we can usually resolve it in a day, and a dispute freezes the funds for weeks.
Safety and reporting
Every profile, post, listing, and message has a report action, and you can block any user from their profile. Reports are reviewed and we act on them within 24 hours. To report something urgent, email support@pickleballapp.app with “Safety” in the subject line.
If someone is in immediate danger, contact your local emergency services first.